Prusak.com

Serving up my thoughts since 2004

Month: July 2005

Internet Marketing Tutorial

If you want to know how to use the Internet to market your web site, here is a short tutorial I’ve written based on my own experience doing Internet marketing. This tutorial is meant only to be a starting point to help people who don’t know where to get started. Also, this tutorial will not be covering any offline marketing or the basics of marketing in general. Even if you’re the top result on Google for the term “yellow tomatoes”, that won’t help you much if you’re selling green apples.

I work for a company called InterCure that manufactures a medical device called Resperate. Resperate is a medical device that lowers your blood pressure. For this tutorial, I’ll be using our web site http://www.resperate.com as an example.

I’d like to divide our marketing efforts in to two distinct goals

  • Getting more people to come to our site
  • Getting the people who come to our site to buy the product

Of course that’s a bit of an over simplification, but the general idea is accurate.

Getting more people to come to our site
This is also sometimes called getting more traffic to your site. There are two main ways to get more traffic to your site.

  • Improved search engine listings and links to your site
  • Paid advertising

The topic of getting improved search engine listing is world unto itself. There are plenty of books/services/sites on the subject. The two terms you should be familiar with are SEO – Search Engine Optimization and SEM – Search Engine Marketing. Both term are similar. SEM is a bit newer.

more to come later …

Urchin Support – take 2

In response to my last post, I finally got an answer.
Their online document was wrong. It was wrong in 5 different places.
Basically, they said they’re sorry and that’s it.

* sigh *

Urchin support sucks

I recently added email open rate tracking in Urchin for our email campaigns.
The problem is that I’m not seeing any of my email campaigns in Urchin. I sent an email and got this reply:

“I have escalated your question to our technical team. They’re currently investigating the situation, and we’ll contact you as soon as we’ve found a resolution. We thank you for your patience and apologize for any inconvenience.”

That was over a week ago and still no update.

I’ll keep you posted.

Update
We’ve stopped using urchin (we were on a month to month contract). Their interface is SO nice and out of the box it’s a pretty decent solution. Unfortunately their service is horrendous.

We decided to go with NetTracker.
Their service is outstanding (I can talk to a technical person within a a few minutes via phone), and I feel like they really try to help me – not just get me off their back (like with Urchin). I just with their interface was better. The learning curve is much higher than Urchin, but once you know what you’re doing – you can can really answer just about any question about your traffic.

– Ophir

viewing jfax jfx files

A while back I settled on jfax as a service to get faxes. It’s free and it works. The main problem was that they want you to download their own viewer to view the faxes. The faxes are attached as .jfx files. After a little research I found that these are plain .tif files, and you can just rename the file from something.jfx to something.tif and then use any file viewer that supports tifs.

Hope this helps someone.

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