I recently added email open rate tracking in Urchin for our email campaigns.
The problem is that I’m not seeing any of my email campaigns in Urchin. I sent an email and got this reply:
“I have escalated your question to our technical team. They’re currently investigating the situation, and we’ll contact you as soon as we’ve found a resolution. We thank you for your patience and apologize for any inconvenience.”
That was over a week ago and still no update.
I’ll keep you posted.
We’ve stopped using urchin (we were on a month to month contract). Their interface is SO nice and out of the box it’s a pretty decent solution. Unfortunately their service is horrendous.
We decided to go with NetTracker.
Their service is outstanding (I can talk to a technical person within a a few minutes via phone), and I feel like they really try to help me – not just get me off their back (like with Urchin). I just with their interface was better. The learning curve is much higher than Urchin, but once you know what you’re doing – you can can really answer just about any question about your traffic.