I just found out today that www.prusak.com has been down for about 48 hours 🙁
I’ve been with my hosting provider – www.DreamHost.com – since 1999 and they’ve been rock solid so I never had any reason to setup any site monitoring services.
Also, I use Google apps for prusak.com email so that was working fine.
After 6 hours I finally got a reply to my urgent help ticket (they don’t have a number you can call for phone support) stating that:
Your domain is not pointed to our nameservers. Due to that, we cannot
update your DNS information if/when we need to change IPs (such as in the
cases of failing over pf services, moving apache instances, or
circumventing DDOS attacks).
Due to the sheer number of sites we host (700,000+) its not particuarlly
plausable to email our customers these changes, as <1% of our customer
base actually manage their own IPs.
Give me a break!
1 – It’s trivial to check which customers manage their own IPs
2 – When you do need to change IPs (which really shouldn’t be that often) I’m guessing only a fraction of your 700,000 sites are affected.
On a side note:
– I changed my DNS to dreamhost (so this won’t happen again)
– I signed up for a few free web site monitoring services. The only one which kept on sending me email while the site was down is BasicState.com (I figure I own them a free link). I’m not crazy about the user interface, but it works.